30-Day Returns

You have 30 days from the date you receive your order to request a return.

To qualify under our 30-day returns policy, items must be in the condition in which you received them: unused, unworn, with any original tags attached and in their original packaging. Please keep your receipt or other proof of purchase.

How to Request a Return

Email us at taofyoustore@gmail.com with your order number and the item you wish to return. If your return is accepted, we’ll send you a return shipping label and instructions on where and how to send your parcel.

Please contact us before sending anything back. Returns sent without a prior request may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is damaged or defective, or you receive the wrong item, contact us as soon as possible so we can assess the issue and put it right.

Items That Cannot Be Returned

Some items may be excluded from our 30-day returns policy, including perishable goods, personalised or custom-made products, personal care products, hazardous materials, flammable liquids and gases. We also do not accept returns of gift cards or sale items under this policy.

These exclusions do not affect your statutory rights, including your rights if an item is faulty, damaged or not as described.

Exchanges

If you would like a different item, please request a return for your original purchase. Once the return has been accepted, you can place a separate order for the new item.

Cancellation Rights for EU Customers

If your order is covered by EU consumer cancellation rules, you generally have 14 days after receiving your goods to notify us that you wish to cancel, without giving a reason. This legal right is separate from our 30-day returns policy and is subject to applicable legal exceptions. Contact us using the email address above to exercise this right.

Refunds

We’ll let you know once we have received and inspected your return and whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may take additional time to show the funds in your account.

If more than 15 business days have passed since your refund was approved, please contact us using the email address above.